Terms and conditions of sale

Website www.bodysculptor.fr – Version dated 01/10/2026 – English translation provided for information only; only the French version is legally binding (see Article 10.1).

PREAMBLE

These general terms and conditions of sale (hereinafter the “GTC”) apply to all distance orders placed by a consumer with BODYSCULPTOR (hereinafter the “Seller”) for all products offered on the website https://www.bodysculptor.fr (hereinafter the “Website”).

A consumer means “any natural person acting for purposes which are outside their trade, business, craft, liberal profession or agricultural activity” (preliminary article of the French Consumer Code). Professionals wishing to purchase BODYSCULPTOR products are invited to contact the Seller: sales to professionals are governed by specific terms. Since 1 October 2026, professional BODYSCULPTOR devices have been distributed in metropolitan France exclusively by HOLICARE, the official distributor. Requests sent to the Seller concerning these devices are forwarded to HOLICARE, and their sale is governed by HOLICARE’s terms of sale.

The GTC are brought to the buyer’s attention before the order is placed and are accessible at any time on the Website. The buyer may save or print them.

The applicable GTC are those in force on the date the order is confirmed. The buyer declares that they have read and accepted them, by ticking a box, before confirming their order.

ARTICLE 1 – PRODUCTS

1.1. In accordance with Articles L.111-1 and L.221-5 of the French Consumer Code, the buyer may, before placing an order, consult on the Website the essential characteristics of the product(s) they wish to order.

1.2. Products are offered while stocks last.

1.3. The BODYSCULPTOR devices offered on the Website are non-medical aesthetic devices for home use. They are not intended to diagnose, prevent or treat any disease. The general information published on the Website (articles, advice, editorial content) is provided for guidance only and does not replace the advice of a healthcare professional. This reservation does not apply to the essential characteristics of the products, which are binding on the Seller.

1.4. Before any use, the buyer must read the user manual supplied with the device, in particular the contraindications and precautions for use it contains. This user manual is provided with each device in the form of a leaflet allowing it to be downloaded via a QR code.

1.5. The Seller reserves the right to change the range of products available on the Website at any time, without affecting orders already confirmed.

ARTICLE 2 – PRICES AND DELIVERY CHARGES

2.1. The applicable prices are those displayed on the Website when the order is confirmed. The Seller may change its prices at any time; any change has no effect on orders already confirmed.

2.2. Prices are shown in euros, all taxes included, including the VAT applicable on the date of the order.

2.3. Prices do not include delivery charges, which are invoiced in addition and shown in the order summary before confirmation. They are as follows:

• Metropolitan France: free delivery for purchases of €150 incl. VAT or more; €10 incl. VAT below that amount;

• Europe (countries served, see Article 6.1): €30 incl. VAT for any order under €500 incl. VAT; free delivery above that amount;

• Rest of the world: €80 incl. VAT for any order under €500 incl. VAT; free delivery above that amount.

2.4. For deliveries outside the European Union, any customs duties, import taxes and customs clearance fees are not included in the price. They are payable by the buyer, who is deemed to be the importer of the products. The buyer is advised to check with the authorities of their country.

ARTICLE 3 – ORDERS

3.1. The buyer selects the products of their choice and adds them to their cart, the contents of which can be changed at any time in the “My cart” section.

3.2. The buyer enters their billing and delivery details, then accesses an order summary (products, quantities, prices incl. VAT, delivery charges, delivery time) allowing them to check the details and correct any errors.

3.3. After accepting the GTC, the buyer confirms the order by clicking the “Order with obligation to pay” button. The contract is concluded upon receipt of payment by the Seller, subject to the provisions of Article 5.2.

3.4. The buyer is bound by the information they provide. The Seller cannot be held liable if delivery is impossible due to an error by the buyer in their delivery details.

ARTICLE 4 – PAYMENT

4.1. The price is payable in full when the order is placed.

4.2. Payment is made online by bank card (CB, Visa, Mastercard, American Express) via the secure Stripe payment solution (see Article 9.4).

4.3. The order is definitively confirmed once payment has been accepted. It may only be called into question in the cases provided for by law and by these GTC, in particular under the right of withdrawal (Article 8).

ARTICLE 5 – ORDER CONFIRMATION AND ARCHIVING

5.1. The Seller sends the buyer an order confirmation by email to the address given when ordering. This confirmation sets out the essential characteristics of the products, the price, the delivery charges, the delivery time and these GTC.

5.2. The Seller reserves the right to refuse or cancel an order for a legitimate reason, in particular in the event of a previous dispute concerning payment for an order, suspected fraud, quantities that are abnormal for personal use, or product unavailability. It informs the buyer within five (5) working days. Any amounts debited are then refunded in full within fourteen (14) days at the latest.

5.3. For any order of €120 incl. VAT or more, the Seller keeps the written record of the contract for ten (10) years from delivery and guarantees the buyer access to it on request sent to in**@**********or.fr. The buyer is advised to keep the order confirmation on paper or in digital form.

ARTICLE 6 – DELIVERY

6.1. Delivery areas: for products for home use, the Website delivers to metropolitan France, to European Union countries and to the rest of the world, with the exception of Belgium, Luxembourg and the Netherlands. In accordance with Regulation (EU) 2018/302, a consumer residing in one of these three countries may nevertheless order on the Website for delivery to an address located in an area served.

6.2. Delivery is made by the carrier chosen by the Seller, by handing the product to the recipient designated by the buyer, against signature. The buyer is advised to check the condition of the parcel in the presence of the delivery person and, in the event of any anomaly (opened or damaged parcel, missing or damaged product), to note precise reservations on the delivery slip and inform the Seller as soon as possible at in**@**********or.fr. The absence of reservations does not deprive the buyer of their rights under the legal guarantee of conformity.

6.3. Delivery time: unless otherwise stated on the Website, products are delivered within ten (10) working days of order confirmation and, in any event, within a maximum of thirty (30) days of the conclusion of the contract. The applicable delivery time is stated in the order summary and in the order confirmation.

6.4. Late delivery: if the delivery time is exceeded, the buyer may, after having requested the Seller to deliver within a reasonable additional period which has not been met, terminate the contract by registered letter with acknowledgement of receipt or in writing on another durable medium (Article L.216-6 of the French Consumer Code). The Seller then refunds all sums paid within fourteen (14) days of termination at the latest.

6.5. Out of stock: in the event of an exceptional stock shortage, the buyer is informed by email or telephone. They may choose either to postpone delivery until the product is back in stock or to cancel their order; in the latter case, they are refunded in full within fourteen (14) days at the latest.

6.6. In accordance with Article L.221-15 of the French Consumer Code, the Seller is automatically liable for the proper performance of the contract. It may be released from all or part of its liability by proving that the non-performance or improper performance is attributable either to the buyer, or to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure within the meaning of Article 1218 of the French Civil Code.

6.7. In accordance with Article L.216-4 of the French Consumer Code, the risk of loss of or damage to the products passes to the buyer when the buyer, or a third party designated by them other than the carrier proposed by the Seller, takes physical possession of the products.

ARTICLE 7 – LEGAL GUARANTEES AND AFTER-SALES SERVICE

7.1. Legal guarantees

All products sold on the Website benefit from the legal guarantee of conformity (Articles L.217-1 et seq. of the French Consumer Code) and the legal guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code), under the conditions set out below.

The buyer may submit a claim by email to in**@**********or.fr or by post to BODYSCULPTOR S.A.S., 26 rue d’Armaillé, 75017 Paris (France), stating their order number and the nature of the defect.

7.2. Handling of BODYSCULPTOR devices

A) To enable their request to be processed, the buyer is asked to provide their invoice or order confirmation and, where applicable, the serial number of the device. The absence of these documents does not deprive the buyer of their rights if they can prove their purchase by any other means.

B) The Seller informs the buyer of how to return the device. Under the legal guarantee of conformity, the goods are brought into conformity free of charge for the buyer, including return and reshipping costs. It is recommended that the device be returned in packaging that effectively protects it, preferably its original packaging.

C) Replaced parts become the property of the Seller.

D) The following do not constitute a lack of conformity: damage resulting from

• use not in accordance with the user manual, misuse or an accident;

• exposure to excessive humidity, liquid, extreme thermal or environmental conditions, corrosion or chemicals;

• modifications, connections or repairs carried out by the buyer or by an unauthorised repairer, or with non-original parts;

• an unsuitable power supply or incorrect installation;

• use with an accessory not manufactured or supplied by the Seller;

• normal wear and tear of parts and consumables.

E) In accordance with Article L.111-4 of the French Consumer Code, spare parts essential to the use of BODYSCULPTOR devices are available for three (3) years from the date of purchase.

7.3. Other products sold on the Website

Other products sold on the Website, in particular OsmoSculpt Hydrogels, benefit from the legal guarantees set out in Article 7.1. In the event of a defect, the buyer contacts the Seller at in**@**********or.fr; the product is replaced or refunded, at the buyer’s choice and under the conditions provided for by law, free of charge for the buyer.

ARTICLE 8 – RIGHT OF WITHDRAWAL

8.1. Period: in accordance with Article L.221-18 of the French Consumer Code, the buyer has fourteen (14) days from receipt of the products to exercise their right of withdrawal, without having to give reasons or bear any costs other than those provided for below. Where several products are ordered and delivered separately, the period runs from receipt of the last product. The buyer may exercise this right as soon as the contract is concluded. If the period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

8.2. Exercise: the buyer notifies their decision before the period expires, using the model withdrawal form in the appendix, the online “Customer service” form on the Website, by email to in**@**********or.fr, or by any other unambiguous statement. The Seller acknowledges receipt without delay on a durable medium.

8.3. Return of products: the buyer returns the products, complete (including accessories and instructions), without undue delay and no later than fourteen (14) days after communicating their decision, to the following address: BODYSCULPTOR – Route de la Gare – Bâtiment 5 – CD 155 – 78890 Garancières (France). The direct costs of return are borne by the buyer. Parcels sent carriage forward or cash on delivery are not accepted. It is recommended that products be returned securely, with a declared value corresponding to the purchase price, and that proof of shipment be kept.

8.4. Refund: the Seller refunds all sums paid, including standard delivery charges, no later than fourteen (14) days from the date on which it is informed of the decision to withdraw. It may withhold the refund until it has received the products back or until the buyer has provided proof of having sent them, whichever is earlier. The Seller is not required to refund additional costs if the buyer expressly chose a more expensive delivery method than the standard method offered. The refund is made using the same means of payment as that used for the order, unless the buyer expressly agrees to another means that does not incur any costs for them.

8.5. Condition of products: the buyer is only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning (Article L.221-23 of the French Consumer Code). Any device returned incomplete, damaged, soiled or showing signs of use beyond a simple trial may be subject to a deduction corresponding to its loss in value.

8.6. Exception: in accordance with Article L.221-28, 5° of the French Consumer Code, the right of withdrawal cannot be exercised for cosmetic products, in particular OsmoSculpt Hydrogels, which have been unsealed by the buyer after delivery and cannot be returned for reasons of hygiene or health protection. Unopened products in their original sealed packaging remain subject to the right of withdrawal.

ARTICLE 9 – PERSONAL DATA

9.1. Data controller: BODYSCULPTOR S.A.S., 26 rue d’Armaillé, 75017 Paris, France – in**@**********or.fr. Full details are set out in the Privacy Policy available on the Website.

9.2. Data, purposes and legal bases: the Seller collects the data necessary for the order (surname, first name, postal and email addresses, telephone number, order history). This data is processed for:

• managing orders, delivery, invoicing and after-sales service (performance of the contract);

• compliance with legal obligations, in particular accounting and tax obligations (legal obligation);

• fraud prevention (legitimate interest);

• electronic direct marketing of products similar to those purchased (legitimate interest, Article L.34-5 of the French Postal and Electronic Communications Code). The buyer may object to this free of charge when their data is collected and at any time thereafter, via the unsubscribe link in each message.

9.3. Recipients and retention periods: the data is intended for the Seller’s internal departments and its processors within the meaning of Article 28 of the GDPR (carriers, logistics provider, payment service provider, host). Where data is transferred outside the European Union, such transfers are governed by appropriate safeguards (European Commission standard contractual clauses or an adequacy decision). The data is kept for the duration of the contractual relationship, then for three (3) years from the last contact for marketing purposes; accounting records are kept for ten (10) years.

9.4. Payment: online payment is handled by the secure payment service provider Stripe. Bank card data is sent directly to Stripe in encrypted form; the Seller has no access to it and does not store it.

9.5. Rights: in accordance with Regulation (EU) 2016/679 (GDPR) and the amended French Data Protection Act No. 78-17 of 6 January 1978, the buyer has the right of access, rectification, erasure, restriction, portability and objection, as well as the right to set instructions regarding what happens to their data after their death. These rights may be exercised by email to in**@**********or.fr or by post to the registered office. Proof of identity may only be requested if there is reasonable doubt about the identity of the requester. A reply is provided within one (1) month. The buyer may lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

9.6. A buyer who does not wish to receive telephone marketing may register free of charge on the Bloctel telephone marketing opt-out list, which applies to French telephone numbers (www.bloctel.gouv.fr).

ARTICLE 10 – GOVERNING LAW, COMPLAINTS AND MEDIATION

10.1. These GTC are governed by French law, without prejudice to any more protective mandatory provisions of the law of the consumer’s country of habitual residence (Article 6 of Regulation (EC) No 593/2008 “Rome I”). They are drawn up in French; in the event of translation, only the French version is authentic.

10.2. Any complaint must be sent in writing to the Seller, by email to in**@**********or.fr or by post to BODYSCULPTOR S.A.S., 26 rue d’Armaillé, 75017 Paris (France).

10.3. Mediation: in accordance with Articles L.612-1 et seq. of the French Consumer Code, if a prior written complaint is unsuccessful, the buyer may refer the matter free of charge to the consumer mediator to which the Seller belongs: Centre de Médiation et d’Arbitrage de Paris (CMAP) – Consumer Mediation Service, 39 avenue Franklin D. Roosevelt, 75008 Paris, France – www.cmap.fr – co**********@**ap.fr. The matter must be referred to the mediator within one (1) year of the written complaint sent to the Seller. The request must include the buyer’s contact details, the identity of the Seller, a brief statement of the facts and proof of the prior complaint.

10.4. Mediation is not compulsory. Failing an amicable settlement, the dispute may be brought before the competent courts in accordance with the ordinary rules of law.

ARTICLE 11 – MISCELLANEOUS

11.1. The buyer declares that they have full legal capacity to place an order. Any purchase made by a legally incapacitated person is made under the responsibility of their legal representative.

11.2. If one or more provisions of these GTC are declared null and void or unenforceable, the other provisions shall remain in full force and effect.

11.3. Customer service: for any question, the buyer may contact Customer Service by email at in**@**********or.fr, via the “Customer service” section of the Website, or by telephone on +33 (0)1 47 15 25 25 (standard rate call from France), Monday to Friday, 9 a.m. to 5 p.m. (Paris time).

APPENDIX – WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract.)

To BODYSCULPTOR S.A.S., 26 rue d’Armaillé – 75017 PARIS (France) – in**@**********or.fr:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*):

………………………………………………………………………………………………………

Ordered on (*) / received on (*): ……………………………………

Order number: ……………………………………

Name of consumer(s): ……………………………………

Address of consumer(s): ……………………………………………………………

Signature of consumer(s) (only if this form is notified on paper):

Date: ……………………

(*) Delete as appropriate.