Quality charter


Quality and customer satisfaction are our company’s guiding principles. We are committed not only to guaranteeing the quality, effectiveness and safety of all our products, but also to answering any questions you may have.

Commitment to the reliability of our devices
We know that health and well-being are at the top of your priority list. Therefore, we see it as our duty and our responsibility to select only the highest quality components that comply with the strictest regulations in the manufacturing of our devices. This in turn leads to a claims rate below 5% of the number of products sold. Furthermore, we strive to continually work on improving our products.

Commitment to safety
User security and safety is our top priority. The trust that you place in our products is our biggest motivation and that’s why quality assessment and safety evaluation are at the heart of our business. We ensure that all our devices are tested by experts and comply with the applicable safety standards.

Commitment to an after-sales service
We offer an excellent dedicated after-sales service to support you in all situations. A high-quality after-sales service is an integral part of our business strategy, and we view it as real added value to our products.
In this regard, we are committed to a response time of 24 to 48 hours in the event of faults (for mainland France).

Commitment to the customer relationship

We are committed to building a close working relationship with you and attach particular importance to establishing a trusting relationship.
We remain at your disposal in order to understand your needs and meet your expectations. Your satisfaction throughout the lifetime of our devices is our top priority to ensure your loyalty.